TERMS & CONDITIONS

Welcome to our website, provided by Factor Corp Pty Ltd (“Factor”). These terms and conditions govern your use of the website. By using the website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please refrain from using the website. It is essential to independently verify the accuracy of any data or information obtained from our website or any other sites you may access. Factor  makes no representations or warranties regarding information obtained from other websites accessible through our website.

All pictures, plans, drawings, measurements, specifications, and information on the Factor website are provided for guidance only and may have been created before project completion. While we believe the information on this website is accurate at the time of preparation, it is not guaranteed. Any furniture depicted on the website is for illustrative purposes only and is not included in any sale unless otherwise agreed in writing. Factor reserves the right to modify and change any information on its website at any time without notice to its users. If any terms and conditions are found to be illegal, invalid, or unenforceable under the laws of Queensland or Australia, the offending term will be removed from these terms and conditions. The remaining terms and conditions will remain valid and enforceable. These terms and conditions are subject to the laws of Queensland and Australia, and any disputes will be subject to the jurisdiction of the Courts of Queensland and Australia.

PRIVACY POLICY

Privacy Statement and Guiding Principles

At Factor and our related entities, we respect the rights and privacy of all individuals with whom we interact. We are committed to complying with current Australian data protection legislation, applicable Australian privacy laws, and our privacy policy. Factor will only collect personal information when it is necessary, and the collection will be conducted lawfully and fairly without being unreasonably intrusive. Our privacy policy outlines our procedures for the collection, use, management, and disclosure of personal information.

Use of Personal Information

It is Factor’s policy to collect and use personal information for the following purposes:

• Assisting in providing our products to you.
• Handling your inquiries.
• Sending invitations to promotional offers and special events.
• Conducting internal administrative, marketing, planning, product development, and research activities to improve our services for our customers.
• Any other related purpose that you may reasonably expect.

Unless Factor’s collection or disclosure of your personal information is required by law, it will only be used for the above purposes.

Personal Information Collection

Personal information includes information or opinions, whether true or not, and whether recorded in any form, about an individual who is identified or reasonably identifiable. Examples of personal information we collect include your name, age, address, contact details, property of interest, how you heard about us, owner-occupier or investor status, and residency status.

Sensitive Information

We only collect sensitive information when it is reasonably necessary for our functions or activities and either with your consent or if required or authorized by law.

How We Collect Personal Information

During your interaction with Factor, we may request personal information from time to time. We collect personal information through various means, including:

• In our display suites, office, events, or projects.
• Over the phone through our customer service representative.
• Through our website and social media platforms (e.g., Facebook, Instagram, LinkedIn).
• Written correspondence and survey/enquiry forms.
• Third parties (e.g., ASIC, real estate agents, finance brokers).
• Photos or surveillance cameras at our display suites, office, events, or projects.

Factor’s Obligations

We are committed to complying with the Australian Privacy Principles in the Privacy Act 1988 (Cth) (as amended). We are generally exempt from the Privacy Act when we collect and handle employee records, and this Privacy Policy does not apply to that information. However, we will continue to protect the privacy of employee records and health information as required by applicable legislation in different states of Australia.

Cookies & Our Website

Our website is designed to enhance the user experience and collect information about user navigation. We use cookies and click stream data for this purpose. A cookie is a block of information shared between a web server and the user’s browser, used to record aspects of the user’s website activity. Cookies are not typically used to identify users or record personal information but may identify your internet browser. We may also use cookies to hold anonymous session information, personalizing your website experience by allowing the website to remember your session. If you prefer not to accept cookies, adjust your internet browser settings. Our web server may automatically record click-stream data to track the pages visited on our website. This data does not enable us to identify you but includes details such as server address, domain name, operating system, date, time, and pages visited. Click-stream data helps maintain and improve the user experience on our website.

Security

We take reasonable steps to protect your personal information from misuse, interference, unauthorized access, or disclosure. Personal information is held in electronic and paper form. When accessing or using our website, there may be risks associated with transmitting information over the internet. We will take reasonable steps to protect all information collected through the website from misuse, loss, unauthorized access, modification, and disclosure. We have procedural, software, and hardware safeguards in place to ensure information is stored securely. If you have concerns about data security, contact us via telephone or email.

Access and Complaints

You have the right to access, view, and correct your personal information held by us. You can also access and correct your personal information by making a formal application under the Freedom of Information Act 1982. If you have a complaint about how we have collected or used your personal information, please contact our privacy officer at:

Factor Corp Pty Ltd
Email: [email protected] 

We will do our best to resolve your complaint as soon as possible.

Use of Website:

This section explains that users must be at least 18 years old to use the website and may only use it for lawful purposes.

Intellectual Property:

This section explains that all content on the website, such as text, graphics, logos, images, and software, is the property of Factor Corp Pty Ltd and may not be used without our consent.

Disclaimer of Warranties:

This section explains that the website is provided “as is” and that we make no warranties of any kind, express or implied, regarding the operation of the website or the information, content, materials, or products included on the website.

Limitation of Liability:

This section explains that we are not liable for any damages arising out of a user’s use of the website or any content on the website.

Modifications:

This section explains that we reserve the right to modify the terms and conditions at any time, and that any such modifications will be effective immediately upon posting on the website.

Governing Law:

This section explains that the terms and conditions are governed by the laws of the State of Queensland, Australia, and any legal action arising out of or relating to the terms and conditions must be brought in that state.